COVID-19 Social Support and Resources

The Town of Okotoks is working to compile the social resources and information residents need to access during this crisis. This page will be continually updated as new information is identified. Residents will need to research the information that is relevant to them and contact the organizations/institutions directly.

Need a handy brochure with all our local resources? Print off the COVID resource brochure:

COVID resource brochure

Okotoks Family Resource Centre

Are you looking for information about community resources and social services?  The Okotoks Family Resource Centre (OFRC) can help you navigate the resources that are available, problem-solve, and will connect you with the right supports for financial challenges, coping difficulties, medical and dental services, grief, addictions, family issues, support groups and more.

Staff at OFRC are available to assist residents who need information, referral, help with forms and connection to supports by phone or email.

Available by phone at 403.995.2626 or through email


Monday to Friday
9 a.m. - 12 p.m.
1 p.m. - 4 p.m. 

Local Resources
Neighbour Help Card

Concerned about someone in your neighbourhood, or are you looking for a way to meet your neighbours and build support connections on your block? 

  1. Print this card out (there's 2 per sheet)
  2. Fill it in, and use it to help someone or connect with people in your neighbourhood
  3. Drop off a card or tape it to their front door or window, OR
  4. Display it in your window to show your neighbours we’re in this together
  5. Share these graphics on social media to spread the word!

If we all just help one person feel less lonely or isolated during this pandemic, imagine the difference we can make together.

Thank you for taking care of each other!

Print Card


Daily Check in Program

Residents can sign up to receive a daily call, email or a text from one of the Town’s existing volunteers, who have been screened and undergone a police security check. 

This program is meant to be a daily social check-in program with a caring volunteer. If residents are feeling like they’d like to hear a friendly voice for a quick, casual chat on how their day is going, then this is a great option.

This program provides residents of all ages with social interaction that helps check that basic needs are being met.

NOTE: This is a check-in program and does not replace other mental health therapies and supports.  Volunteers are not providing supports in a professional capacity and do not give advice or direct support, but instead may encourage you to reach out to appropriate resources.

Sign up

  • Fill in the online form
  • Call the Volunteer Resource Centre: 403.938.8936

These five to ten minute conversations can be requested in a time frame that works best for you, with morning, afternoon or evening time slots available.

Grocery Service

Town Taxi
The Town has negotiated a discounted rate of $10 per trip with Town Taxi, which provides the Town’s Community Access Program, for collecting and delivering groceries.  The taxi service applies within both developed and annexed boundaries of Okotoks to assist with self-isolation.  Arrangements and payment for this delivery service must be made directly with Town Taxi (403-975-2233) and the respective store that individuals are ordering the groceries from.  Other local taxi services may also be willing to assist with grocery deliveries; please contact them directly.

Grocery Stores
Sobeys continues to offer a delivery service using their own vehicle; call their delivery line at 403-938-4043 for assistance.  Other local grocery stores also offer convenient online ordering and pick-up options.  Contact them directly for more information.

Online Recreation, Culture and Community Programs & Resources

As the COVID-19 pandemic continues to change the way we live, the Town has a number of programs and services to keep residents connected, and is compiling an online curation of helpful programs, tips and resources for residents to make the best of their time at home.

Digital Resource Toolkit

The Digital Resource Toolkit is a NEW one-stop online shop for ideas, resources and activities aimed at keeping residents active, connected and creative at home. Below is an overview of some of the things residents will find through our digital resource toolkit, Town’s website events calendar, and social media channels. 

Active @Home

Visit the Active @Home section for details and links to all the Town's free upcoming online fitness classes, happening weekly. Most of these are also available on-demand in the digital resource toolkit! Join us on a virtual fitness adventure!

Join us on social

While our facilities may be physically closed, we are using the Okotoks Recreation Centre Facebook page and the Okotoks Culture Facebook page as a place to connect residents with resources, as well as fun, active and engaging activities virtually.

Follow us to stay connected!

Rec Facebook page

Culture Facebook page

Financial and Income Support
Federal financial information

The Government of Canada is taking immediate, significant and decisive action to help Canadians facing hardship as a result of the COVID-19 outbreak.


Find information on mortgage support, increased child care benefit, emergency insurance sickness benefit, emergency support benefits and plenty of information on:

  • Support for individuals and families
  • Support for people facing unemployment
  • Support for people who are sick, quarantined, or in directed self-isolation
  • Support for people who are unable to work
  • Support for people who need it most
  • Support for seniors and students

Benefits, credits and support payments: CRA and COVID-19


Provincial Financial Information

New funding and supportive measures will provide immediate financial relief to Alberta’s families, vulnerable populations, local businesses and employers.



Utility deferral options

At the March 23 regular Town Council meeting, Council amended Water Bylaw 24-18 and Fees, Rates and Charges Bylaw 09-19 to provide deferred utility (water and waste services) payments and utility penalty relief for all Okotoks utility customers due to the financial impact of COVID-19.

Council also directed administration to report on other initiatives to support the community. 


Tax deferral options

At a special meeting May 13, Council passed Bylaw 22-20 to permit Town of Okotoks taxpayers the option to defer the payments on 2020 taxes without penalty, until August 31, 2020. This property tax relief measure is a response to the COVID-19 pandemic. 


Mental Health & Social Resources
Alberta Health Services

Access Mental Health

Access Mental Health is a non-urgent service providing information, consultation, and referrals for individuals with addiction and/or mental health concerns. Mental Health Clinicians complete a clinical interview over the telephone to assess the individuals’ needs. Mental Health Clinicians are familiar with both Alberta Health Services and community-based programs and will explore all options in order to refer individuals to the most appropriate resources.

Phone Number: 403-943-1500


Mental Health Helpline

Provides toll-free, 24 / 7 telephone service, which offers help for mental health concerns for Albertans.

Provides 24/7:

  • confidential, anonymous service
  • information about mental health programs and services
  • referrals to other agencies if needed

Phone Number: 1-877-303-2642 (Toll free)



Text4Hope is a free service where people receive text messages with advice and encouragement to help them cope and build resilience in this stressful, isolating time. Designed for community members, they simply text to subscribe to receive ongoing supportive content.  There is no cost.  

To join this free service:

  1. Text “covid19hope” in the text box
  2. Send it to 393939

Text4hope Info  

Taking charge of what you can: a COVID-19 toolkit

AHS has designed this toolkit to help you focus on the parts of your life that you can take charge of and stop spending energy
on the things you cannot control.


Additional resources from Alberta Health Services:

AHS has created this resource sheet with mental health tips during COVID-19. It has a number of different helpful resources that can be accessed if you need support, including Kids Help Phone, 8-1-1,  Employee and Family Assistance Program and the province's referral line for community, social and government services. Click the link below:

Mental Health Resources

Distress Centre

Are you worried about losing your job – struggling with addiction – grieving the loss of a loved one – getting over a recent break-up – feeling lonely or isolated – having thoughts of suicide – worried you can’t pay your mortgage or utility bill?  Our highly trained volunteers and professional staff are here for you 24/7 if you need someone to talk to. Your call will be confidential

24-Hour Support

Crisis Line – 403.266.HELP (4357)

This service is free and is offered in over 200 languages.

Hearing Impaired – 403.543.1967



Centre for Online Mental Health Support

Centre for Online Mental Health Support

Centre for Online Mental Health Support is your virtual support group to help us all through these uncertain times.  


Provincial Health Information
New public health measures
Alberta Health Services

This is a one-stop site to help connect Albertans with all the health information related to COVID-19 including self-assessment tools, what to do if you feel sick, mental health tools, social distancing and preventing the spread as well as frequently asked questions.

Alberta Health Services

Older Adults
Elder Abuse

Learn where to turn if you or someone you know is concerned about an older adult's safety.


Resources for Older Adults

The Town of Okotoks provides a number of supports for older residents. For general information contact Okotoks Family Resource Centre at 403.995.2626. 


Family Violence Prevention
Rowan House Society

Rowan House Society offers emergency shelter and domestic violence services across Southern Alberta.

24 hour Help Line: 403-652-3311
Toll Free: 1-855-652-3311

If you are in imminent danger call 9-1-1


Provincial Family Violence Prevention

Family Violence Info Line 

Phone 310-1818 to get help anonymously in more than 170 languages or find other supports.


Alberta Council of Women's Shelters

To achieve a world free from violence and abuse we: 

- work collectively with 39 member shelters.

- change systems to improve services for women, children and seniors. 

- share and develop knowledge to respond to domestic violence.

- are changing the public conversation about violence against women and girls.

Alberta Council of Women's Shelters

Children and Youth Resources
McMan Family Resource Network - Okotoks

The McMan Family Resource Network (FRN) - Okotoks is a community hub that provides a range of services and programming for children, youth and families in Okotoks and surrounding area.  They provide a welcoming environment and connect individuals with the resources, services, and people they need in the areas of:
• social connection and support
• caregiver capacity building
• child development and wellbeing

McMan Family Resource Network Description


Kids Help Phone

Kids Help Phone is Canada’s only 24/7, national support service. They offer professional counselling, information and referrals and volunteer-led, text-based support to young people in both English and French.

Whether by phone, text, mobile app or through our website, you can connect with them whenever you want, however you want.

Their service is completely confidential — you don’t even have to tell them your name if you don’t want to.

Phone: 1-800-668-6868

Kids Help Phone


ConnecTeen is a confidential peer support service for youth in Calgary and area. They are a program of Distress Centre.  Being a teen can be tough. You have more independence, responsibility, and stress as a teenager, and you probably have more questions too.

There are some things you can’t talk to an adult about and there’s probably a lot of things your friends don’t get about you. They can connect you with a peer who understands your unique situation and can help talk you though your issues. They don’t judge. They are there to listen. The service is confidential so no one needs to know you contacted them.

Phone (24 hours): 403-264-TEEN (403-264-8336)

Text: 587-333-2724


Foothills Children's Wellness Network - Early Years

As any mom, dad, caregiver know, parenthood is a time when we rely on a community like never before in our adult lives. It’s in everybody’s interest to support child development, but it’s important for parents to know when to ask for help and where to get it. 

FCWN - Early Years

Foothills Children's Wellness Network - Youth Branch

Discover information on services and supports in your community. 

FCWN - Youth

Foothills School Division - Parent Learning Link
Okotoks Healthy Family Resource Centre
Sun: Closed
Mon - Fri: 9:00 am - 12:00 pm
1:00 pm - 4:00 pm
Sat: Closed
Services will continue to be available to the public by phone, email, or online until further notice due to COVID-19.