• Value & Mission Statement

Water Treatment & Quality

Okotoks' water supply comes from 13 groundwater wells that draw from surface water (river, rain, and runoff). The Town of Okotoks is committed to providing high quality, safe and clean tap water.
Here are a few facts:
  • Okotoks water meets or exceeds current federal and provincial regulatory standards.
  • Your water may appear cloudy when you initially pour it from the tap. This is caused by dissolved air in your water and is not an indicator of any problem. The water will clear if you let it stand for a few minutes.
  • It is recommended that you use a de-chlorination chemical prior to using tap water for fish tanks. These chemicals are readily available at most pet stores.
  • It is good practice to run the tap water for a few minutes after periods of no water use (i.e. 6 hours or more) to flush out the water that has been sitting in your household plumbing. To help conserve water, you can collect and use the flushed water for washing or watering plants.
Lead in Water

Key facts you should know:

The majority of Okotoks’ water network construction occurred after regulations were established that prohibited the use of lead in piping. The Town of Okotoks is continuously investing in renewal of aging water infrastructure to provide reliable and safe water services to their costumers. Less than one percent of utility customers are on water mains that were installed prior to 1975.

The Town will be reviewing the guidance documents from Managing Lead in Municipal Drinking Water System produced by Alberta Environment and Parks, to establish a Town-wide Lead Management Plan that addresses the risk of consumption of lead in drinking water at the customer’s tap.

Recent changes in the utility rate structure will provide resources to continue to fund upgrades and maintenance of the Town’s infrastructure to ensure Okotoks continues to have safe drinking water into the future

As few properties in Okotoks will be affected, those wishing to have their water tested can submit a service request online and the Town will review the age and condition of the infrastructure around the property to determine if it is eligible for Town testing. 

Request Testing

Further information on lead in water by the AWWA 

Downloadable brochure (courtesy of American Water Works Association). 


Water Treatment Process Diagram

Think Before You Flush

Think before you flush!  


  • Flushed dental floss can get wrapped around the backflow valve in the sanitary sewer pipe resulting in raw sewage backing up into your home.
  • "Flushable" baby wipes, cleaning wipes, disposable diapers and cotton swabs can quickly clog up a sewer pipe.
  • Cooking fats, oils and grease will clog your pipes and are not broken down by flushing with hot water and soap.


  • Wastewater treatment facilities are not designed to remove most medicines, personal care products, and household hazardous wastes. As a result, these products will be returned untreated into our lakes and rivers.
  • Anything that is washed or poured into grates at the side of the street will wind up flowing through the storm water system into our lakes and rivers.  Storm water does not receive any treatment.
Water Quality
Sun: Closed
Mon - Fri: 7:30 am - 4:00 pm
Sat: Closed
CLOSED during Statutory Holidays
  • Water Services: 403.938.1230 Contact Online
    After Hour Emergencies: 403.938.2985